Terms & Conditions

Last updated 14 October 2026

1. Who we are

InboxZero AI ("the Service") is provided by James Clevely, trading as InboxZero AI ("we", "us"). When you use the Service you are contracting with James Clevely, trading as InboxZero AI. Contact: hello@silverliningdigital.co.uk.

2. Acceptance

By creating an account or continuing to use the Service, you agree to these terms. If you do not agree, do not use the Service. You must be at least 18, or have authority to bind the organisation you represent.

3. The Service

InboxZero AI helps you review, organise and clean up email. During early access the Service uses a sample inbox; connection to real email accounts will be added later. The Service never deletes email without your explicit confirmation.

4. Your account

Keep your login details confidential and provide accurate information. You are responsible for activity under your account.

5. Acceptable use

You must not misuse the Service, including: using it unlawfully; for fraud or spam; to infringe anyone's intellectual property; or to interfere with its security (for example malware, probing, scraping or reverse engineering). You may not resell or redistribute the Service.

6. Intellectual property

We own the Service and all its intellectual property, including software, documentation and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service under your plan.

7. Payments and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund terms are set out in Paddle's Buyer Terms. Subscriptions renew monthly until cancelled.

8. Service level

We work hard to keep the Service running, but we do not guarantee it will be uninterrupted or error-free. To the fullest extent permitted by law, the Service is provided "as is" without implied warranties.

9. Liability

Our total liability is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential loss, such as lost profits or data. Nothing limits liability for fraud, death or personal injury caused by negligence.

10. Suspension and termination

We may suspend or end your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. When access ends, your account data is deleted within 30 days.

11. General

These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. We are not responsible for delays caused by events beyond our reasonable control.